We currently working on a small project to add communication related information on the Intranet. The material that is online at present is just a description of who we are. After a brainstorming in a team meeting, we decided that we should add more information covering the following topics:
That’s a pretty extensive list and we are working to compile the materials on Google Docs before transferring everything to the Intranet.
In tackling this task, we have realized how many of the services that we are responsible for are undocumented in terms of workflow, responsibilities, timelines and so on. Sure, a lot of people know the details, but we don’t have the procedures documented. By committing to prepare this documentation, we are hoping that our colleagues will have a better understanding of what we do and how we do it.